As a beauty writer, I've heard a few hair salon horror stories, but what I hear a lot of are what I'll call "hair disappointment stories." This happens when you don't leave the salon in tears, but you're certainly underwhelmed. Perhaps you expected to feel more understood by your stylist, or you wanted brighter highlights, or an entirely different cut. Most of the time, the problem is in communication. If you don't properly communicate with your stylist ahead of the cut, during, or after, things can get dicey. Here's how to ensure you leave the salon with a haircut you don't hate.
Choosing the Right Cut or Color
If you're making a big change to your haircut or color, you'll want an idea of where you'd like to go before you hit the salon. After all, you risk major disappointment if you sit down and tell your stylist, "Cut it all off." Or "make me blonde."
The best haircut for you will work with your natural hair texture while flattering your face shape. I always recommend perusing magazines and sites for hairstyles you like that seem to match your hair texture. You should also consider your personality and the upkeep involved in a new 'do.
Pick the Right Stylist
The right stylist is key to a great hairstyle or color. If you already have a great stylist, skip this section. If you haven’t, read on.
I find the very, very best way to find a good stylist is to ask someone with great hair who their stylist is. If I see someone with a great haircut or color, I won't hesitate to ask. My friends do the same, and we're all happy with our various stylists. Until we aren't, and we find someone new.
This isn't a hard and fast rule, but I believe if you have curly hair, you'll get the best results from someone specializes in curly hair. In fact, in big cities, there are salons dedicated to curly hair, like Devacurl in New York. Call ahead to a large salon and ask for someone who specializes in curls or at least cuts a lot of curly hair (keep in mind that a stylist with curly hair will know exactly where you're coming from).
This also works for:
- Coloring your hair red (ask for someone who does lots of new redheads)
- Getting a short hairstyle (aim for the salons or hairstylists known for this)
- Getting hair straightened (you want someone who specializes in these treatments, so they'll make sure to choose the healthiest, least damaging route for you)
- Getting a perm (you want someone who does a lot of them)
Schedule a Consultation
You should always sit down for a chat with a new stylist before a cut or color. Celeb stylist Tabatha Coffey tells Allure Magazine, "The consultation is the most important part of a haircut. I don't care if I've cut your hair 100 times, I'm still going to talk to you, touch your hair, find out what you want."
When booking your appointment, schedule a 10-15 minute consultation with both the person cutting your hair and the one coloring it (unless, of course, they are the same person or you are getting only one service).
When you arrive for your consultation, wear your hair as you do every day. This tells the stylist a lot:
- What it looks like dry and how it naturally dries.
- How healthy it is: Has it been damaged from coloring, or are the ends frayed?
- Its true texture. Fine hair falls flat and limp. Dry, coarse hair has more natural body, but also frizz.
- How much styling you put into your hair each day.
Even if you're meeting with the same stylist you've used before, a consultation is important if you're making a drastic change. The goal is to make sure you and your stylist are on the same page. Would you not consult with an architect or contractor before tearing down walls?
Always show, never tell, when it comes to your hair. Instead of telling your stylist you want a bob or a shag, bring in pictures of what you want your hair to look like.
As for color, never rely on salon-speak. "Ash blonde" to your stylist may mean butter blonde to you. Show a picture of what you like, and it might be useful to also bring along a picture showing what you don't want.
Prepare Questions and Listen to Your Stylist
If you write down questions before the cut, you won't forget them during the consultation.
"What type of color best suits me?"
"Do you think my hair can look like this picture of Cameron Diaz with short hair?"
"How long will this haircut take me to style in the morning?"
If you sense your stylist isn't listening or isn't giving you his or her full attention during the consultation, politely repeat yourself until you're sure you've been heard.
What if Your Stylist Doesn't Agree With You?
There you are, photo in hand and your stylist tells you they can't make you look like the person in the photo, what do you do?
It matters. Always consider a professional opinion, but you know your hair and how much work you'll put into it best. Here are some examples of how to handle a stylist's dissent.
- They tell you the cut won't work with your face shape. While face shape matters, there are many other factors to consider when getting a cut, including your personality and your desires. Thank them for their professional opinion and then say, "But I really want to try this, and I trust you to do it. If it doesn't look good on my face, we'll blame me, not you."
- They tell you your hair texture won't work well with the cut. Ask if products and styling tools could make a difference. If your hair is too curly, would it work if you committed to blow drying it? If your hair is too straight, would volumizing spray and a curling iron help?
If your stylist won't listen, then it may be time to find a new stylist. But keep in mind, a stylist is the skilled professional and is trained to know what they can do and what would work best for a client.
Show With Your Hands
One of the most common disappointments I hear about from those with hair horror stories are when stylists take off far more than you'd discussed. When it comes to length, stylists tell me it's better to show it rather than say it. Instead of saying you want three inches off, actually, take your hand and demonstrate exactly where you'd like your stylist to cut. Also, don't be afraid to speak up during your haircut if you feel it's too long or even too short.
Think Before Saying, "Do Whatever You Want"
The beauty editor of O Magazine tells of the time a world-renowned hairstylist offered to do her hair, and she let him do whatever he wanted since the cut was free. Oops. She ended up with a cut she hated and that took months to grow out.
If you trust your stylist 100 percent, you can give your hair completely over to him or her to work their magic. But it's rarely a good idea. After all, you don't want to be the practice mannequin for a new look the stylist is dying to try out.
Be Honest With Your Stylist
Yes, you'd love your stylist to think you'll love your new hairstyle enough to baby it every morning with 10 products, 20 minutes drying time, and 15 minutes styling time. However, the truth is, if your morning routine for the past 20 years includes a quick wash followed by a towel dry and ending with a soppy wet ponytail—a fancy, layered, curling-ironed and sprayed 'do that takes hours to replicate isn't for you.
It's also important to tell your hair colorist about any chemical procedures you've done to your hair in the past year or so. If you don't tell your stylist you had a Brazilian straightening treatment four months ago, you risk damaging your hair if your stylist decides to do a dual-process color.
Don't Be Afraid to Speak Up
If you are nervous about the direction the cut or color is going, don't be afraid to speak up and share your concern. And if you are unhappy with the cut or color once it's done, you should be able to say so in a polite way. Stylists appreciate honesty. Plus, there's nothing worse than a regular customer who never returns to your salon, and you have no idea why.