I Used a Chatbot to Improve the State of My Skin—Here's What Happened



HelloAva, a tech-enabled beauty customization experience, has now launched an easy web application and chatbot component. See, this allows for a more personalized, data-driven solution to your skincare woes. Let me break it down.

Users (that's you) can access HelloAva's personalized conversational UI via text or Facebook Messenger, where you'll be guided through a short process to learn more about your skin type and receive personalized product and regimen recommendations. The recommendations come from a few different factors: your photo, demographics, current living environment, past product history, and product feedback from similar users.

"I started HelloAva after experiencing my own frustrations trying to find an effective skincare regimen," said Siqi Mou, founder and CEO of HelloAva. "Skincare experts and estheticians often recommend from a limited set of brands and products that they know well or that they are commissioned to sell. Every person's skin is different, yet consumers currently lack access to real, data-driven advice on the best products for each individual's skin needs. We created HelloAva to do just that."

Gone are the days of having to peruse the aisles at the drugstore or Sephora without a clue as to what you should buy. Below, find my own experience with the new, helpful technology.